FAQ

❓ Is the filter included?
✅ Yes, each fountain comes with a high-quality filter included, so you can start using it immediately without any extra purchase.

❓ How long does delivery take?
🚚 Shipping usually takes between 7 to 12 business days, depending on your location. You will receive a tracking number as soon as your order is shipped.

❓ Is the fountain quiet?
🔇 Yes! The motor is ultra-quiet, making it ideal even for noise-sensitive pets.

❓ Can dogs use this fountain too?
🐶 Absolutely. The fountain is suitable for cats and small to medium-sized dogs.

❓ How do I clean the fountain?
🧽 The parts can be disassembled easily. We recommend cleaning the unit once a week to keep the water fresh and clean.

❓ Do I need to replace the filter?
♻️ Yes, for optimal water quality, we recommend changing the filter every 2 to 4 weeks, depending on usage. Replacement filters will be available in our shop soon.

❓ What payment methods do you accept?
💳 We accept Visa, Mastercard, and PayPal for fast and secure payments.

❓ What if I’m not satisfied with my order?
🔁 You can contact us within 14 days of receiving your item. We’re here to help and will do our best to offer a solution or refund according to our return policy.