Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please send us an email at info@pawpalshop.com with ur Order ID.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
2. Product Questions
How does the interactive ball work?
The ball has two modes: a manual mode where you press the on/off button, and an automatic mode where the ball turns on when it detects movement. This makes it perfect for play even when you're not around! After 5 minutes of inactivity, the ball will automatically turn off to save energy.
What types of pets can use this toy?
This toy is perfect for both dogs and cats of all sizes and breeds. Its interactive design keeps pets entertained and engaged.
Does the ball require batteries, and are they included?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Is the ball durable for heavy chewers?
No, the ball doesn’t use batteries. It is rechargeable via the included USB cable, making it easy to keep the ball ready for playtime without worrying about changing batteries.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer any discounts or promotions?
Yes! We currently have a Black Friday Sale offering an exclusive discount on our interactive ball. Take advantage of this limited-time offer and save while stocks last. Don't miss out on this amazing deal!
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping typically takes 2-5 business days. However, during busy periods, such as holidays or sales events, delivery times may be slightly longer. Rest assured, we'll do our best to get your order to you as quickly as possible!
How much does shipping cost?
Shipping costs $0.99. We also offer an eco-friendly shipping option that reduces CO2 emissions by up to 50%, while still providing the same delivery time of 2-5 days as our standard shipping. Plus, if you purchase 2 or more products, you'll receive free shipping!
Do you offer free shipping?
Yes, we offer free shipping when you purchase 2 or more products! For single-item orders, standard shipping is just $0.99.
5. Contact Questions
How can I contact customer service?
You can contact us at info@pawpalshop.com. We aim to respond to all inquiries within 1 to 3 days, but usually, you can expect a reply within just 1 day!
What are your business hours?
We respond to emails between 10:00 AM and 6:00 PM (local time), Monday through Friday. Any emails sent outside of these hours will be answered as soon as possible on the next business day.
How can I provide feedback?
We’d love to hear your feedback! You can send your thoughts and suggestions directly to us via email at info@pawpalshop.com. We truly appreciate all feedback as it helps us improve and serve you better!
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